Returns & Refunds
Ellenhard gladly accept returns, but no later than 14 days from the date of reciept. Ellenhard will refund the full amount of the returned item(s), and you are responsible for the return cost of shipping and all other expenses.
The item(s) should be returned new, unused and with all Ellenhard tags. As the original packaging represents a not insignificant value for Ellenhard, the product will not be considered to have been returned in substantially the same condition and quantity if the original packaging is missing or damaged. Returns that have been used, damaged or altered will not be accepted, and may be sent back to you at your expense. You may try the item in the way you would in a shop without causing any sort of deterioration. If the item(s) are used in any other way described in the above, we consider the item(s) as used and you will loose your right of return partially or completely.
Along with the item, please enclose a copy of the invoice for the purchase or an order number so that we can find your original order in our system and refund the amount to the card with which the item(s) is paid. We do not pay the amount in cash or by bank transfer, but credit the payment or credit card with which the purchase was made.
The product can be returned to our address: Ellenhard, Prins Frederiks Alle 1, 2840 Holte, Denmark. If you have regretted your purchase or need to have your item exchanged, you must pay for the shipping cost to return the item to us. We do not take responsibility for items lost during the shipment back to us. Therefore we recommend you to keep a postage receipt with tracking number as proof that the package was sent.
If you have received free shipping on your purchase, the shipment cost DKK 50,- will be deducted in the return amount, if the total purchase thereby goes below DKK 600,-